Policies | Leavenworth | Run of the River Inn and Refuge

who, what, when, where, how

Policies

Thank you for considering Run of the River Inn & Refuge. To ensure everyone's stay is most enjoyable, we ask that you take a moment to read the guidelines below in preparation for your stay. We'll see you soon!

“Roosting”

We are currently accepting reservations through 2021. Reservations may be made online or by contacting us via email.

Adults Only

Run of the River Inn and Refuge is for adults (18 years or older). All our Signature Rooms and Ravenwood Lodge are single or double occupancy, only

Smoke-Free

No smoking of any kind is allowed in the inn or on the grounds. Thank you for your compliance.

Pet Policy

Nellie, our resident Swiss Bernese Mountain Dog and official greeter, wishes it weren’t so, but we are unable to accommodate four-legged (or any combination of legs), furry, fuzzy, scaly or slimy family members, anywhere in the inn or on the property, at this time.

Check-In

After 4:00 pm on your day of arrival. To allow us time to prepare the inn for you and others, please do not arrive for check-in before 4:00 pm.

 

Check-Out

Before 11:00 am, on the day of your departure. We appreciate your courtesy. 

Due to Covid-19 we are implementing additional changes to our check-in/check out procedures:  During this time, a Self-Check-In and a streamlined Check-out process will be fully implemented. Details of these processes will be given via email prior to your arrival. 

Minimum Stay Requirements

A two-night minimum stay is requisite for all reservations except the following exceptions, which will require a three night minimum: Federally observed holidays, all weekends in October, Thanksgiving + weekend, all weekends in December, and all reservations falling between December 20th and January 5th. Weekend stays are defined as stays which include a Friday and/or Saturday night.

Closed Check-in & Check-out

Leavenworth and the entire Icicle Valley are truly magical during the holiday season and should not be missed. To enable our staff to be with their families at this special time, we do not offer check-ins or check-outs on Thanksgiving Day or Christmas Day. We appreciate your support and understanding. 

Deposit

A deposit equal to one-half your total stay will be charged to your Visa, MasterCard, or Discover at the time of booking. Your deposit and credit card will guarantee your stay. (Click here to read our Covid-19 Policy changes)

Add-ons

Add-ons, Recreation, Activities/Events are payable in full at the time of booking and require notice according to our policies for cancellation.

 

Exceptions: Due to policies of our vendors, guided fishing lessons and Leavenworth Summer Theater tickets are due and payable at the time of booking and are non-refundable.

**Please log-on to https://www.leavenworthsummertheater.org/ to find up-to-the-minute information on this year’s theater season. 

Cancellations

We recognize that situations arise that make cancellations unavoidable. Unfortunately, last minute cancellations affect us significantly and are difficult to fill. *Most reservations require notice of cancellation 14 days prior to the date of arrival. (Click here to see current read our Covid-19 Policy)

*Oktoberfest & the Holiday Season:  All reservations booked for weekend stays in October and reservations booked for stays between Thanksgiving Day through January 5th, and all Federal Holidays, require notice of cancellation 30 days prior to the date of arrival. Weekend stays are defined as stays that include a Friday and/or Saturday night.

*Cancellations given on short notice (7 days or fewer) will be due and payable in-full. (Click here to read our Covid-19 Policy)

Refunds

Please click here to read our Covid-19 Policy update.

Third Party Payers

In the case of a third party payer, the total cost of the stay will be charged in full to the payer’s Visa, MasterCard or Discover at the time of booking. 

Gift Certificates

If you will be using a Gift Certificate as payment in full or in part for your stay, the certificate number must be given when making the reservation. If the value of the certificate you will be using is less than the required deposit, your credit card will be charged the difference. In all cases, the physical certificate must be present and surrendered upon check-out to be considered as payment. (Click here to read our Covid-19 Policy)

Lost and Found

All found items and items left behind will be held for 90 days.

 
Winter Travel

Winter driving conditions can begin as early as October and continue through April. When traveling to Leavenworth, chances are very good that you will travel through the mountains and over passes. Therefore, you should have an all-wheel drive vehicle and carry chains with you (to control damages incurred, rental companies no longer supply chains for their customers.) 


Our county roads and driveways are (with rare exception) maintained and in good condition. There are times, however, when it becomes necessary for one or more of the mountain passes to close. The Washington State Department of Transportation does an excellent job of maintaining the highways and most closures are brief (usually for clearing or avalanche control). As a courtesy, we will only refund deposits if both Stevens (Highway 2) and Snoqualmie (I-90) passes are closed and are deemed impassable for the day.

If you make a winter reservation please take caution and prepare for winter driving conditions.  See our website for more information and our Winter Driving Survival Guide. Additionally, when flying you may wish to fly into Pangborn Municipal Airport (EAT) in Wenatchee, WA. Alaska/Horizon air services this airport. 

 
Weddings and Elopements

To view special and extended policies for weddings Click here.

 

Policies and prices are subject to change without notice. All prices exclude sales tax.

RUN OF THE RIVER

NEWSLETTER

(509) 548-7171

info@runoftheriver.com

PO Box 285

9308 E Leavenworth Road

Leavenworth, WA 98826

For USPS: PO Box 285

Leavenworth, WA 98826

For Shipping:

9308 East Leavenworth Road

Leavenworth, WA 98826

© 2020 Run of the River Inn and Refuge