who, what, when, where, how

Policies

Thank you for choosing Run of the River Inn & Refuge. To ensure everyone's stay is most enjoyable, we ask that you take a moment to read the guidelines below in preparation for your stay. We'll see you soon!

“Roosting”

Reservations may be made online or by contacting us via email or calling (509) 548-7171.

Adults Only

Run of the River Inn and Refuge is for adults (18 years or older). All our Signature Rooms and Ravenwood Lodge are single or double occupancy, only

Smoke-Free

No smoking of any kind is allowed in the inn or on the grounds. Thank you for your compliance.

Pet Policy

Nellie, our resident Swiss Bernese Mountain Dog and official greeter, is happy to welcome canines wishing to stay with our Braver Hund Package in Ravenwood Lodge! We are unable to accommodate canines or other pets in Signature Suites in the Main Inn, or elsewhere on the property. No exceptions granted.  

 

Canines stay when you book the Braver Hund Package with your reservation. This package may not be booked online. Please book this package by calling us at (509) 548-7171 No canines weighing more than 40lbs. Click Here for more information

 

Please remember that the property abounds with wildlife. If your canine has difficulty in these surroundings, they may be more comfortable at home. 

 

Read our complete Canine Agreement by clicking here 

Check-In

Our NEW Check-in time is 4:00 pm or after on the day of arrival. Due to the current pandemic, we do not have an area where you may wait. To allow us time to prepare the inn for you and others, please plan on arriving no earlier than 4:00 pm.  

 

Check-Out

We ask that you leave your room by 11:00 am. on the day of your departure. We appreciate your consideration of the additional time needed for our cleaning protocols. 

​ 

Due to Covid-19 we have implemented additional changes to our check-in/check-out procedures. Details of these processes will be given via email, prior to your arrival. 

Minimum Stay Requirements

A two-night minimum stay is requisite for all reservations that include a Friday and/or Saturday night.


Federally observed holidays, all weekends in October, Thanksgiving + weekend, all weekends in December, and all reservations falling between December 20th and January 5th, require a minimum, three-night stay. Weekend stays are defined as stays which include a Friday and/or Saturday night.


One-night reservations are welcomed Sunday through Thursday, based on availability and at the discretion of management. Room choice is not guaranteed. Payment is required, in full, at the time of booking, and is non-refundable. Discounts do not apply to one-night reservations.

Closed Check-in & Check-out

Leavenworth and the entire Icicle Valley are truly magical during the holiday season and should not be missed. To enable our staff to be with their families at this special time, we do not offer check-ins or check-outs on Thanksgiving Day or Christmas Day. We appreciate your support and understanding. 

Deposit

A deposit equal to one-half your total stay will be charged to your Visa, MasterCard, or Discover at the time of booking. Your deposit and credit card will guarantee your stay.

Credit Card Courtesy Fee:  

A convenience fee of 4% of the total bill will be added to account at checkout, when a guest chooses to pay the balance with a credit card. This fee will be happily waived when a guest pays the amount due, using cash.

Gift Certificates

If you will be using a Gift Certificate as payment in full or in part for your stay, the certificate number must be given when making the reservation. If the value of the certificate you will be using is less than the required deposit, your credit card will be charged the difference. In all cases, the physical certificate must be present and surrendered upon check-out to be considered as payment. 

Third-Party Payers

In the case of a third-party payer, the total cost of the stay will be charged in full to the payer’s Visa, MasterCard or Discover at the time of booking. 

Add-ons

Add-ons, Recreation, Activities/Events are payable in full at the time of booking and require notice according to our policies for cancellation.

Exceptions: Leavenworth Summer Theater tickets are due and payable at the time of booking and are non-refundable. 

**Please log-on to https://www.leavenworthsummertheater.org/ to find up-to-the-minute information about the upcoming season

Cancellations

We recognize that (especially now) situations arise that make cancellations unavoidable. Unfortunately, last minute cancellations affect us significantly (especially now) and are all but impossible to fill.  

Whether it is by choice, for your comfort, or due to any additional guidelines,  reservations may be cancelled up to 7 days prior to your arrival date, without penalty when you rebook your stay, when you rebook your reservation or leave your full deposit on account to be used for a future stay.

Refunds

Reservations may be cancelled up to 7 days  prior to your arrival and without penalty *when you rebook your reservation, or leave your full deposit on account to be used for a future stay.

All other cancellations will be handled as follows:

Reservations cancelled within 7 days, will be assessed the full deposit and any remaining balance, therefore resulting in $0 refunded**. Please see below for exceptions.

Reservations cancelled within 14 days and no less than 8 days prior to arrival, will be assessed a $75 fee before refunding, when the deposit is not left on account for a future stay. 

Reservations cancelled 15 days or more prior to arrival, will be assessed a $25 fee, before refunding the balance of the deposit.  

**All reservations booked for Federal Holidays, any weekend in October, and stays falling between Thanksgiving Day and January 5th, require a notice of cancellation 28 days prior to the date of arrival. Reservations cancelled prior to 28 days, will be assessed a $125 fee before refund. Reservations cancelled within 28 days will forfeit deposit and any remaining balance.

All other policies are unaffected and still apply to all reservations.  


Please check back as we will continue to update our policies and other information when appropriate for the continued evolving circumstances. 

Lost and Found

All found items and items left behind will be held for 90 days.

 
Winter Travel

Winter driving conditions can begin as early as October and continue through April. When traveling to Leavenworth, chances are very good that you will travel through the mountains and over passes. Therefore, you should have an all-wheel drive vehicle and carry chains with you (to control damages incurred, rental companies no longer supply chains for their customers.) 


Our county roads and driveways are (with rare exception) maintained and in good condition. There are times, however, when it becomes necessary for one or more of the mountain passes to close. The Washington State Department of Transportation does an excellent job of maintaining the highways and most closures are brief (usually for clearing or avalanche control). As a courtesy, we will only refund deposits if both Stevens (Highway 2) and Snoqualmie (I-90) passes are closed and are deemed impassable for the day.

If you make a winter reservation please take caution and prepare for winter driving conditions.  See our website for more information and our Winter Driving Survival Guide. Additionally, when flying you may wish to fly into Pangborn Municipal Airport (EAT) in Wenatchee, WA. Alaska/Horizon air services this airport. 

 
Weddings and Elopements

To view special and extended policies for weddings Click here.

 

Policies and prices are subject to change without notice. All prices exclude sales tax.