Policies | Leavenworth | Run of the River Inn and Refuge

who, what, when, where, how

Policies

Thank you for considering Run of the River Inn & Refuge. To ensure everyone's stay is most enjoyable, we ask that you take a moment to read the guidelines below in preparation for your stay. We'll see you here!

“Roosting”

We happily accept reservations up to one year in advance. Reservations can be made online or by calling.

Adults Only

Run of the River Inn and Refuge is for adults (18 years or older). All of our Signature Rooms and Ravenwood Lodge are single or double occupancy, only

Smoke-Free

No smoking of any kind is allowed in the inn or on the grounds. Thank you for your compliance.

Pet Policy

Nellie, our resident Swiss Bernese Mountain Dog and official greeter, is happy to welcome canines wishing to stay with our Braver Hund Package in Ravenwood Lodge! We are unable to accommodate other pets, or any canines in the Main Inn or elsewhere on the property. No exceptions.

Attended Check-In

3:00 pm - 6:00 pm. To allow us time to prepare the inn for you and others, please do not arrive for check-in before 3:00 pm.  

Unattended (Self) Check-In

If arriving after 6:00 pm, a self-check-in packet will be posted at the front desk for you. This packet will include all the information needed to make your later arrival a breeze.

 

Check-Out

11:00 am. We appreciate your courtesy. 

Minimum Stay Requirements

A two-night minimum stay is requisite for all reservations that include a Friday and/or Saturday night.

 

Federally observed holidays, all weekends in October, Thanksgiving + weekend, all weekends in December, and all reservations falling between December 20th and January 5th, require a minimum, three-night stay. Weekend stays are defined as stays which include a Friday and/or Saturday night.
 
One-night reservations are welcomed Sunday through Thursday, based on availability and at the discretion of management. Room choice is not guaranteed. Payment is required, in full, at the time of booking, and is non-refundable.

 

Ravenwood Lodge

A minimum two-night stay is requisite for all stays.

 

Federally observed holidays, all weekends in October, Thanksgiving + weekend, all weekends in December and all reservations falling between December 20th and January 5th require a minimum three-night stay. Weekend stays are defined as stays that include a Friday and/or Saturday night.

Closed Check-in & Check-out

Leavenworth and the entire Icicle Valley are truly magical during the holiday season and should not be missed. To enable our staff to be with their families at this special time, we do not offer check-ins or check-outs on Thanksgiving Day or Christmas Day. We appreciate your support and understanding. 

Deposit

A deposit equal to one-half your total stay will be charged to your Visa, MasterCard, or Discover at the time of booking. Your deposit and credit card will guarantee your stay.

One-night stays are charged in full at the time of booking and are non-refundable.

 

Add-ons

Add-ons, Recreation, Activities/Events are payable in full at booking and require notice according to our policies for cancellation.

Exceptions: Due to policies of these vendors, guided fishing lessons and Leavenworth Summer Theater tickets are due and payable at the time of booking and are non-refundable.

Cancellations

We recognize that situations arise that make cancellations unavoidable. Unfortunately, last minute cancellations affect us significantly and are difficult to fill. *Most reservations require notice of cancellation 14 days prior to the date of arrival. 

*Oktoberfest & the Holiday Season:  All reservations booked for weekend stays in October and reservations booked for stays between Thanksgiving Day through January 5th, and all Federal Holidays, require notice of cancellation 30 days prior to the date of arrival. Weekend stays are defined as stays that include a Friday and/or Saturday night.
 

*Group Reservations: Parties booking three-or-more rooms for the same dates is considered a "group reservation."  Group reservations require notice of cancellation 30 days prior to arrival date. Additional cancellation guidelines still apply.

*Cancellations given on short notice (7 days or fewer) will be due and payable in-full.

*One-Night Reservations: Reservations for one-night may be cancelled but are non-refundable.

 

Refunds

For those reservations that are cancelled per the above guidelines, and when a refund applies, deposits will be cheerfully refunded less a $25 booking fee.   

*Cancellation of any group reservation, at any time, is subject to a minimum $75.00 per room, non-refundable booking fee. 

 

*Cancellation of reservations for October weekends and Thanksgiving through January 5th will be refunded less a $150.00 booking fee and may be subject to additional fees based on your reservation requests.

 

Third Party Payers

In the case of a third party payer, the total cost of the stay will be charged in full to the payer’s Visa, MasterCard or Discover at the time of booking. 

Gift Certificates

If you will be using a Gift Certificate as payment in full or in part for your stay, the certificate number must be given when making the reservation. If the value of the certificate you will be using is less than the required deposit, your credit card will be charged the difference. In all cases, the physical certificate must be present and surrendered upon check-out to be considered as payment.

Lost and Found

All found items and items left behind will be held for 90 days.

 
Winter Travel

Winter driving conditions can begin as early as October and continue through April. When traveling to Leavenworth, chances are very good that you will travel through the mountains and over passes. Therefore, you should have an all-wheel drive vehicle and carry chains with you (to control damages incurred, rental companies no longer supply chains for their customers.) 


Our county roads and driveways are (with rare exception) maintained and in good condition. There are times, however, when it becomes necessary for one or more of the mountain passes to close. The Washington State Department of Transportation does an excellent job of maintaining the highways and most closures are brief (usually for clearing or avalanche control). As a courtesy, we will only refund deposits if both Stevens (Highway 2) and Snoqualmie (I-90) passes are closed and are deemed impassable for the day.

If you make a winter reservation please take caution and prepare for winter driving conditions.  See our website for more information and our Winter Driving Survival Guide. Additionally, when flying you may wish to fly into Pangborn Municipal Airport (EAT) in Wenatchee, WA. Alaska/Horizon air services this airport. 

 
Weddings and Elopements

To view special and extended policies for weddings Click here.

 

Policies and prices are subject to change without notice. All prices exclude sales tax.

RUN OF THE RIVER

NEWSLETTER

(509) 548-7171

info@runoftheriver.com

PO Box 285

9308 E Leavenworth Road

Leavenworth, WA 98826

For USPS: PO Box 285

Leavenworth, WA 98826

For Shipping:

9308 East Leavenworth Road

Leavenworth, WA 98826

© 2019 Run of the River Inn and Refuge